Returns & Exchanges

At EquestrianCollections, we want you and your horse to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in new, original condition. Please ensure all tags remain attached and items are free of horse hair or stable debris to qualify for a full refund.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

2

Print Shipping Label

Download and print the prepaid shipping label provided by the portal and securely package your items in their original packaging.

3

Drop Off Package

Affix the label to your box and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.

4

Receive Refund

Once our warehouse inspects the returned gear, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing